Privacy Policy

Last Updated: May 24, 2026  ·  Casa Habano Club LLC

1. Who We Are

This Privacy Policy applies to the website www.paganicigars.com and all pages thereof, operated by Casa Habano Club LLC, a Florida limited liability company.

Registered Address: 20935 NE 37th CT, Miami, FL 33180, United States
Email: info@paganicigars.com
Florida Tobacco License: TOB2333958

If you have any questions about this policy or our privacy practices, please contact us at the address or email above.

2. Information We Collect

We may collect the following categories of personal information when you use our website or services:

• Identity Data — name, date of birth (for age verification purposes).
• Contact Data — email address, phone number, mailing address.
• Transaction Data — purchase history, order details, billing and delivery address.
• Technical Data — IP address, browser type and version, device type, operating system, referring URLs, pages visited, and time spent on pages.
• Communication Data — messages sent through contact forms, partner inquiry forms, or email correspondence.
• Age Verification Data — confirmation that you have affirmed you are 21 years of age or older, stored locally in your browser.

We do not knowingly collect personal information from individuals under the age of 21.

3. How We Collect Information

We collect information through the following means:

• Direct interactions — when you fill in forms, submit inquiries, make purchases, or contact us by email or phone.
• Automated technologies — as you interact with our website, we may automatically collect Technical Data using cookies, server logs, and similar technologies.
• Third parties — analytics providers, payment processors, and advertising networks may provide us with information about your activity.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files placed on your device.

We use the following types of cookies:

• Strictly necessary cookies — required for the website to function, including age verification and session management. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with the website (e.g. Google Analytics). These are anonymised where possible.
• Preference cookies — remember your settings and preferences across visits.

You can control or disable non-essential cookies through your browser settings. Note that disabling cookies may affect certain website functionality.

5. How We Use Your Information

We use personal information for the following purposes:

• To process and fulfil orders, including delivery and payment processing.
• To verify that visitors and purchasers are of legal tobacco purchasing age (21+).
• To respond to inquiries, contact form submissions, and partner requests.
• To send transactional communications such as order confirmations and shipping updates.
• To improve our website, products, and services through analytics and user feedback.
• To comply with legal and regulatory obligations, including tobacco sales regulations.
• To detect and prevent fraud and other illegal activity.

We will only send you marketing communications if you have explicitly opted in to receive them. You may withdraw consent at any time by contacting us or clicking “unsubscribe” in any marketing email.

6. Legal Bases for Processing (Florida & US Law)

We process your personal information on the following legal bases:

• Performance of a contract — processing necessary to fulfil your purchase or service agreement.
• Legal obligation — compliance with applicable law, including the federal Prevent All Cigarette Trafficking (PACT) Act and Florida tobacco regulations.
• Legitimate interests — improving our services, preventing fraud, and operating our business, provided these interests are not overridden by your rights.
• Consent — where you have given explicit consent, such as for marketing communications.

7. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Payment processors — to securely process transactions.
• Shipping carriers — to deliver your orders, including adult-signature delivery services.
• IT and hosting providers — who support our website and business operations.
• Analytics providers — such as Google Analytics, in anonymised or aggregated form.
• Law enforcement or regulatory bodies — where required by law or court order, including tobacco regulatory compliance reporting.

All third-party service providers are contractually required to handle your data in compliance with applicable privacy law and our instructions.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and regulatory compliance requirements.

Order and transaction records are retained for a minimum of 5 years in compliance with Florida business and tobacco sales regulations. Age verification affirmations stored in your browser (localStorage) are deleted when you clear your browser data.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data in transit and access controls for systems storing personal data.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and are not responsible for breaches caused by factors beyond our reasonable control.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request correction of inaccurate or incomplete data.
• Deletion — the right to request erasure of your personal data, subject to legal retention requirements.
• Opt-out of marketing — the right to withdraw consent to marketing communications at any time.
• Data portability — the right to receive your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us at info@paganicigars.com. We will respond within 30 days.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To submit a verifiable consumer request, contact us at info@paganicigars.com.

12. Children’s Privacy

Our website is strictly intended for individuals 21 years of age and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from a person under 21, we will delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website following any changes constitutes your acceptance of the revised policy.

15. Contact Us

For privacy-related questions, requests, or complaints, please contact us:

• Casa Habano Club LLC — 20935 NE 37th CT, Miami, FL 33180
• Email: info@paganicigars.com
• Website: www.paganicigars.com